RETURN & REFUND POLICY

Return Window We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility Requirements To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused, with all original tags attached
• In its original packaging (unopened and sealed where applicable)

Return Authorization Required All returns must be pre-authorized. To start a return, contact us through our contact page. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior authorization will not be accepted and will be returned to sender at the customer's expense.

Damages and Issues Please inspect your order within 48 hours of delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items The following items cannot be returned:

• Collectible toys and limited edition items (all sales final - no returns or refunds)
• Personal care and beauty products (once opened or seal is broken)
• Perishable goods (such as food, flowers, or plants)
• Custom products (special orders or personalized items)
• Hazardous materials, flammable liquids, or gases
• Sale items and clearance merchandise
• Gift cards

Return Abuse Prevention We reserve the right to refuse returns from customers who:

• Have excessive return rates or patterns of abuse
• Return items that show signs of use, wear, or damage not present at time of delivery
• Return items outside of their original packaging or without required components
• Fail to provide accurate information about the reason for return

Repeat offenders may have their accounts flagged or suspended from future purchases.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

Restocking Fee A 15% restocking fee may apply to returns that are not due to our error (wrong item sent, defective product, etc.).

Questions? You can always contact us for any return questions through our contact page.